Ordering FAQ
Find Answers to the most common questions
Are all the items you sell new?
Yes, everything we sell is 100% brand new in the manufacturer's original sealed packaging. We are an authorized seller for all the products we carry and all products are covered by the manufacturer's complete warranty. We do not sell refurbished products, factory seconds, customer returned merchandise, or any open boxed item.
Do you ship for free?
At OverstockDeals, all of our products ship for free within the continental U.S. Our customers don't have to spend a certain amount with us to enjoy free shipping and our free shipping doesn't come and go -- it is here to stay. Click Free Shipping to learn more.
What is your pricing policy, do you offer coupons, will you price-match?
At OverstockDeals we have over 500,000 items in stock and ready to ship to you. With this volume, and by consistently reviewing our pricing, we are able to provide our customers with the lowest price possible. At OverstockDeals we will always maintain an "Everyday Low Prices" approach. We don't want our customers to spend wasteless time hunting though our website looking for the latest coupon or gimmick. We don't offer any coupons. What we do is simply maintain the lowest price possible on all the items we carry. In the event a manufacturer lowers their price or offers a promotion, we'll immediately reduce our prices on those items to pass the savings on to you - our customer.
We are very confident that our pricing is the best and we stand behind our "Everyday Low Prices" approach with our Lowest Price Guarantee. With our Lowest Price Guarantee you can rest assured that if you find a lower price online before you purchase from us, or even up to 30 days after your purchase from us, we will match the competitor's price (Price-Match).
Will the manufacturer's warranty be honored?
OverstockDeals is an Authorized Retailer for every brand we sell. That is why all products purchased at OverstockDeals are covered by the manufacturer's warranties. We encourage our customers to visit the manufacturer's websites to view the full manufacturer's warranty offered. We have made this process easy for our customers by providing a link in each of our detailed product listings to the manufacturer's warranty information.
Are your products in stock?
Yes, the vast majority of our 500,000+ items are in stock and ready to ship to you.
How long will it take to get my item?
With our vast distribution network, we can deliver UPS Ground to 75% of the U.S. within 2 Days! We typically ship the same day as the order is received and we have 5 distribution centers across the U.S. to better serve our customers. Your product will be shipped from the distribution center closest to your location which means UPS Ground delivery is closer to your door and your item will arrive sooner. Click Fast Shipping to learn more. Some products are too heavy or too large to be shipped UPS ground (such as bathtubs, cast iron sinks, etc.). These products will be shipped via LTL (less-than-truckload) by a freight carrier and should arrive within 5-15 days.
Do you offer overnight shipping?
Yes, simply enter your zip code and preferred delivery method when ordering to see the cost for the various express shipping options.
Will I be notified when my item is shipped?
Yes, you will receive a shipment confirmation when your order has shipped and tracking information within 24 hours of shipment. You may also click the My Account link at the top right hand side of our site to track the status of your order.
Will I be notified if an item I order is on backorder?
Yes, we will update our customer whenever we are notified by our distribution centers or our manufacturers that an item is on backorder. At any time our customers can click the My Account link at the top right hand side of our site to check the status of an order.
Will I be charged sales tax on my purchase?
No, unless we will be shipping to Colorado. OverstockDeals corporate headquarters are located in Highlands Ranch, Colorado. We are required to apply sales tax when shipping within the state of Colorado.
Can I place the order over the phone?
Absolutely, our customer service representatives are trained in all of the products we sell and will be happy to assist you with any questions you have. We will be glad to place your order over the phone. Please call us at 1.800.774.4802.
Is my credit card purchase secure?
Here at OverstockDeals we take secure online purchasing very seriously and we make every effort to ensure a safe and secure online purchasing experience for each and every one of our customers. That is why OverstockDeals has selected VeriSign, the most trusted mark on the Internet. VeriSign oversees and provides the strongest SSL encryption available in the marketplace to every one of our site visitors. VeriSign is the leading Secure Sockets Layer (SSL) Certificate Authority enabling secure e-commerce, communications, and interactions for Web sites, intranets, and extranets. Please click on Secure Ordering to learn more.
Do you ship to P.O. Boxes?
No, unfortunately we are unable to ship to P.O. boxes.
What payment methods do you accept?
We accept all major credit cards as well as PayPal, money orders, and certified checks.
How do I create an account?
Click the My Account link at the top right side of our site, enter your email address and select "I am a new customer." Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy and Secure Ordering sections for more information.
What can I do with my OverstockDeals account?
You can securely store your account information, and you can print order confirmations, track shipments, change your email and password, update your billing and shipping address, and view your order history and status at any time.
Cancellations
Can I cancel my order?
In-Stock Orders
No, we are unable to cancel "In-Stock Orders". With 500,000+ items in stock located in multiple distribution centers across the U.S., we have a fully automated process to move inventory and to ship it to you fast. To support our high volume our shipping department works 18 hours a day, 6 days a week. Within minutes after an In-Stock Order is placed the shipping process has begun and it's impossible to change or cancel the order once an order is placed. An "In-Stock Order" is defined as any product or order that is available for shipment at the time an order is placed. If you don't want an order, refer to our Return Policy to find out how to return.
Special Orders
No, we are unable to cancel "Special Orders".
Please Note: ALL Special Orders are Non-Cancelable and are Non-Returnable.
Customer Support FAQ
Please view our Customer Support FAQ section to find answers to common questions such as "How can I print a copy of my invoice?" and "How do I return an item?"
If you have any questions, please email us or call us at the number below to speak with one of our Customer Care representatives.
Any questions? We can help. Call 1.800.774.4802