What Makes Us Different?
- Our selection and pricing
- Knowledgeable and friendly people
- Helpful information
- And the service you deserve
Our mission is quite simple - to deliver exceptional value to our customers and to be the #1 source for Home Improvement products on the internet. We accomplish this by providing the Best Selection, the Best Prices and the Best Service.
Six years ago we began expanding our traditional retail store by selling online. One of the biggest challenges we faced was maintaining our "knowledge based" approach to customer service. When a customer visits a traditional retail store in person, the store employee is there to answer any and all questions. The customer service representative is also there to show the product features to the customer. It was imperative to our online success that we maintain this "connection" with our customers. That is why from the time we launched our online store - we have taken every step possible to "connect" with our customers by providing them with the "knowledge base" they need to make the best informed decisions.
How do we provide this "knowledge base" to our customers?
We provide Complete Product Information, as well as maintain a Comprehensive Learning Center. Our product listings include Detailed Descriptions, an All-inclusive list of Features and Accessories, and High Quality Images. Whenever possible our product listings also include links to: Product Specifications, Manufacturer's Warranties, Care and Use Manuals, and Product Brochures which enable our customers to view and compare all the various models within a product line.
We created a Comprehensive Learning Center that includes:
- Buying Guides designed to help our customers consider the many choices that are available and to select the perfect product for their home.
- Installation Tips to help homeowners understand before they purchase how easy or difficult a particular installation will be, what is required, and answer the question - can they do it themselves?
- Expert Advice to provide our customers with articles on how to fix or repair the most common items throughout their home.
- A detailed Glossary to list the most common terms and definitions found in the home improvement industry.
We started this business by connecting with our customers and providing detailed product knowledge and exceptional customer service - these values continue to define our company culture today.
Why Choose OverstockDeals?
- Best Selection - Over 500,000 items in stock!
- Best Prices - Lowest Price Guarantee & We Price Match
- Free Shipping* and Fast Shipping
- Full Manufacturer's Warranties
- 30-Day Return Policy
- Secure Online Purchasing
- Comprehensive Learning Center